Frequently Asked Questions – Acajou Beauty Spa Ponsonby

FAQ

Where is Acajou Spa located in Ponsonby?

Acajou Spa is located at 37 Richmond Road, Ponsonby in Auckland, in a quiet villa setting with convenient street parking for clients.

What makes Acajou Spa different from other day spas in Auckland?

Acajou Spa combines over 35 years of experience with boutique treatments, personalised care, and state-of-the-art equipment like the Lumecca Peak IPL system.

Is Acajou Spa suitable for first-time spa visitors?

Absolutely. Our therapists guide first-time clients through every step to ensure a comfortable, relaxing, and customised experience.

What facial treatments are offered at Acajou Spa Ponsonby?

We offer facials ranging from anti-aging and hydrating treatments to Lumecca Peak IPL skin rejuvenation and personalised therapeutic facials.

Does Acajou Spa provide massage services?

Yes, including Swedish, deep tissue, hot stone, and specialised body treatments for relaxation and therapeutic relief.

What body treatments are available at Acajou Spa?

Clients can enjoy body wraps, scrubs, and holistic therapies designed to refresh, detoxify, and restore balance.

Does Acajou Spa offer waxing or hair removal?

Yes, we provide professional waxing services for all areas, using high-quality products for gentle and effective results.

What is Lumecca Peak IPL and is it safe?

Lumecca Peak is a cutting-edge IPL technology for advanced skin treatments. At Acajou Spa, all sessions are performed safely by trained professionals for optimal results.

Can couples or friends book treatments together?

Yes, we offer private rooms and tailored experiences for couples or small groups, including massage and spa packages.

Does Acajou Spa offer packages or gift vouchers?

Yes, we have customised packages for individuals, couples, or special occasions, as well as gift vouchers available online or in-store.

How can I book an appointment at Acajou Spa Ponsonby?

Appointments can be booked online via our website by email or by calling our reception. Walk-ins are welcome. We prefer personal conversation and offer a free consultation.

What are Acajou Spa’s opening hours?

We are open from 9:00 am to 6:30 pm Monday, Wednesday, Friday. 9:00am to 8:00pm Tuesday and Thursday, 9:00am to 5:30pm Saturday. With extended hours available by request for special appointments.

What should I bring or know before my first visit?

Arrive a few minutes early, wear comfortable clothing, and let your therapist know of any health concerns or preferences.

How can I leave a review for Acajou Spa?

Clients can leave a review via Google or TripAdvisor links in the website footer. We value all feedback to improve our services.

Why do clients recommend Acajou Spa?

Clients consistently praise our personalised care, professional therapists, relaxing villa environment, and effective results from treatments like Lumecca Peak IPL.

How can I find detailed information on a specific Treatment or Product on the Acajou Website?

Enter “your question” in the “Search Bar” located in the footer of this page. The search will return every mention of your question on the Acajou website.